ShareEmailPrint To learn more, read: Posted on October 8, 2010November 13, 2014Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)The following is part of a series of project updates from Future Generations. MHTF is supporting their project, Using Pregnancy Histories to Help Mothers, based in Peru. More information on MHTF supported projects can be found here. All photos courtesy of Laura Altobelli.Written by: Future GenerationsWe have our office and staff quarters up and running in the rural town of Urcos, about one hour south of the city of Cusco. Being home to one of the seven wonders of the world, Macchu Pichu, the city of Cusco has a multi-million dollar tourist industry but, paradoxically, in its rural areas among the highest rates of maternal and perinatal mortality in the country. One understands this when visiting our 28 project communities, divided into 62 sectors and annexes, which require a one, two or more-hour drive (or two to six-hour walk on foot) on rutty dirt roads through the Andes, there and back from the major towns of Urcos or Quiquijana on the main paved road through the river valley. Public transportation runs only on Sundays from communities. Not surprising that mothers are tempted to give birth at home or to delay seeking care for a sick newborn or infant when faced with that long walk.We selected the “highland communities” for our intervention since that is where the need is, where women and families tend to live in scattered homesteads with limited and pyramidal social organization. We have been pleased at the very positive response from community leaders and husbands to the idea that Women Leaders will be trained to teach women in their community.Community health promoters who have received training in the past have mostly been men. One told us, “How good that women will be trained: they are shy and need to be more active.” One woman, not so shy, who was chosen by other women in her community to receive training from the project as a Women Leader told everyone, “Now it will be a rule that every time we meet to pick up food [from a government food distribution program for children] I will make you stay to get a talk on health.” In another community, the men joked that they will be fine while the selected Women Leaders are away at training since they cook better than the women. At that, everyone laughed heartily.Share this:
Shares of Hydropothecary Corp. rose more than 18 per cent after the licensed medical cannabis producer announced ambitious plans that will see it further grow its operations in Quebec at a rapid pace.The company (TSXV:THCX) said Tuesday it has acquired property adjacent to its existing facility in Gatineau, Que., to construct a new 93,000-square-metre greenhouse that would increase its production capacity to 108,000 kilograms of dried cannabis per year.The expansion will bring the company’s total production capacity to about 121,000 sq. m of cultivation and manufacturing labs, with the expansion expected to be completed in one year.“Hydropothecary is boldly stepping forward to take the lead in the Canadian cannabis industry… Once legalization and the adult-use recreational market become a reality, Hydropothecary will be ready,” said Sebastien St. Louis, CEO and co-founder, in a statement.Vahan Ajamian, a research analyst with Beacon Securities Ltd., said the expansion would put Hydropothecary among the top three producers in Canada.By comparison, Ontario-headquartered Canopy Growth Corp. (TSX:WEED) announced in October that it will develop up to about 280,000 sq. metres of greenhouse growing capacity in British Columbia, more than doubling the production footprint of Canada’s biggest licensed marijuana producer.Hydropothecary currently has a production capacity of about 4,600 sq. m and produces about 3,600 kg of dried cannabis per year. An expansion announced in October will see the company increase its production capacity by about 23,000 sq. m by next July, after which it said it’s expected to produce about 26,000 kg annually.St. Louis said costs for the newest expansion to be completed next December, which are expected to be $80 million, will be funded through the company’s current financial resources.The addition is expected to create up to 100 jobs during construction, with another 100 positions forecast for the operation of the new facility.This is on top of 100 jobs which will be created when the company’s 23,000 sq. m greenhouse expansion, which is expected to cost $25 million, becomes operational in July.Shares of Hydropothecary closed at $4.11, up 63 cents or 18.10 per cent, on the TSX Venture Exchange.Follow @DaveHTO on Twitter.
BEIJING — The U.S. government has accused Beijing of stepping up hacking attacks aimed at stealing American technology ahead of a meeting between Presidents Donald Trump and Xi Jinping.Trade Representative Robert Lighthizer said in a report that Chinese hacking efforts aimed at stealing American trade secrets have “increased in frequency and sophistication” this year.The report reflects U.S. skepticism before the meeting, to be held during a gathering of the Group of 20 major economies in Buenos Aires.The two sides have raised import duties on billions of dollars of each other’s goods in a fight over U.S. complaints that Beijing steals or pressures companies to hand over technology.The Associated Press
Alberta’s Opposition Leader Jason Kenney said the federal judges who overturned approval for the Trans Mountain pipeline expansion are out of touch with the real world.He said Notley has not helped matters by prematurely celebrating the construction of the pipeline while imposing a carbon tax in the mistaken belief it would provide so-called “social licence” that would persuade environmental opponents to stand down.The Trans Mountain line has dominated Alberta politics in the last year and it, along with everything it represents, including Alberta’s carbon tax, is expected to overshadow all other issues in a spring election.Notley has said Alberta’s commitment to environmental stewardship, expressed through its carbon tax and commitment to phase out coal-fired electricity along with other green initiatives, allowed Trudeau’s government to follow through on its commitment to get the pipeline built. “This ruling is bad for working families and it is bad for the security of our country, the economic security of our country,” Notley told a news conference Thursday.“It is a crisis.”Notley called on the federal government to immediately appeal the ruling to the Supreme Court of Canada. She said Prime Minister Justin Trudeau must also call an emergency session of Parliament to fix the process so that the pipeline can be built.Until that happens, Notley said the province will remain outside the federal climate plan.“Let’s be clear, without Alberta, that plan isn’t worth the paper it’s written on,” she said.The federal government has said it is reviewing the court decision and plans on pushing forward with the project. To that end, the federal government bought the project for $4.5 billion when owner Kinder Morgan Canada wavered this spring.The pipeline is also a financial lifeline for Notley’s government, which has been running multibillion-dollar deficits while avoiding introducing a sales tax or making significant cuts to the budget.The province has budgeted for increased pipeline access to drive non-renewable resource revenue to more than double to $10.4 billion by 2024 to balance the budget.(THE CANADIAN PRESS) EDMONTON, A.B. – Alberta Premier Rachel Notley says she’s pulling the province out of the federal climate change plan.The move comes after the Federal Court of Appeal quashed the approval of the Trans Mountain pipeline expansion, which would have doubled the line from Edmonton to the B.C. coast and tripled the amount of oil shipped to fetch a better price on overseas markets.The panel of three judges cited a lack of consultation with Indigenous groups and a failure to address the impact of increased tanker traffic on the endangered southern resident killer whale population off the coast of B.C.
Jammu: Pakistani troops Sunday resorted to unprovoked ceasefire violations targeting forward posts and villages at four places along the Line of Control (LoC) in Jammu and Kashmir’s Poonch district, officials said.The firing was intense in the Krishna Ghati sector, where the Pakistani troops resorted to mortar shelling and firing by small arms from around 04.30 AM, which was retaliated to befittingly by the Indian Army, a defence spokesman said. Also Read – How a psychopath killer hid behind the mask of a devout laity!He said the cross-border shelling between the two sides continued till 07.30 AM. There was no report of any casualty on the Indian side, he said.Officials said firing and shelling by Pakistan were also reported from the Balnoi and Mankote (both in Mendhar sector), besides from Shahpur sector, all in Poonch district, for a brief period in the early hours of Sunday.The firing was mild in nature and lasted for a brief period without causing any harm, they said. Also Read – Encounter under way in Pulwama, militant killedOn late Saturday as well, the Pakistan army had targeted Indian positions In Sunderbani sector of Rajouri district for several hours.There has been a spurt in ceasefire violations by Pakistan after India’s preemptive air strike on a Jaish-e-Mohammed terror camp in Balakot on February 26 following the February 14 Pulwama terror attack in which 40 CRPF personnel were killed.Four civilians, including three members of a family, were killed and several others injured as Pakistan targeted over 80 villages in more than 100 incidents of ceasefire violations along the LoC in the state since then.The frequent ceasefire violations have caused panic among the border residents, forcing authorities to close down educational institutions within five km radius from the zero line in the twin districts of Poonch and Rajouri as a precautionary measure.However, most schools reopened a few days back after the intensity of the cross-border firing decreased.
Lucknow: Opposition Samajwadi Party Monday urged the Election Commission to remove Uttar Pradesh’s police chief OP Singh from the post alleging he was “favouring” the ruling BJP and affecting elections.The party also alleged that in at least two polling booths the VVPAT machine showed the voting for the BJP when the ballot was cast for the SP. SP chief Akhilesh Yadav’s wife Dimple is contesting from the constituency. Party leader Dharmendra Yadav said the DGP was “misusing” government machinery to help the BJP. Also Read – India gets first tranche of Swiss account details under automatic exchange framework”We demanded from the EC to remove him immediately,” Yadav told reporters here. He was part of an SP delegation that met CEO L Venkatenshwar Lu and submitted a memorandum demanding the immediate removal of the DGP. It highlighted the issue of “faulty” EVMs. “The police are terrorising minority voters. The force is being misused in favour of the BJP. We have apprised the CEO about it,” SP spokesman Rajendra Chowdhury said.
Here are the notes Neil worked from for the conversation: Embed Code Hot Takedown More: Apple Podcasts | ESPN App | RSS | Embed After Chris Paul and Alex Ovechkin were knocked out of their playoffs this month, there were a lot of hot takes about how neither was a big enough star to carry his team to a championship. On this week’s “Hot Takedown,” Kate Fagan, Neil Paine and Chadwick Matlin look at some of the research on whether you need a star to win a title, or whether winning a title makes you a star. According to Neil’s analysis, the sport that relies on star players the most is basketball — then come baseball, football and hockey.
Welcome to this week’s episode of Hot Takedown, our podcast where the hot sports takes of the week meet the numbers that prove them right or tear them down. On this week’s special show (July 14, 2015), we go to Stat School. With Kate on vacation, Chad out of the office and Neil stuck in New York, we pre-taped an episode that breaks down three ways to measure batting, in increasing complexity: batting average, OPS (on-base plus slugging) and wRC+ (weighted runs created plus). Neil schools Kate and Chad on the pros and cons of the stats, and what sabermetrics has taught us about players like the Colorado Rockies’ Nolan Arenado.Stream the episode by clicking the play button, or subscribe using one of the podcast clients we’ve linked to above.Below are some links to what we discuss on this week’s show:Nolan Arenado’s stat page.An in-depth explanation of batting average.An OPS breakdown.What is wRC+? More: Apple Podcasts | ESPN App | RSS Hot Takedown If you’re a fan of our podcasts, be sure to subscribe on Apple Podcasts and leave a rating/review. That helps spread the word to other listeners. And get in touch by email, on Twitter or in the comments. Tell us what you think, send us hot takes to discuss and tell us why we’re wrong.
A group of Latino voters has filed a lawsuit, charging that Texas’ system of electing statewide judges violates federal law.The Supreme Court of Texas and the state’s Court of Criminal Appeals each seats nine judges, chosen in at-large, partisan elections. Currently, there are only two Hispanic judges on those top two courts, one on each, even though Latino citizens make up more than a quarter of Texas’ voting age population.“Our analysis of the elections in Texas for those two courts shows that there’s a high degree of racially polarized voting,” says attorney Jose Garza, who filed the suit in a U.S. district court in Corpus Christi.Garza says the state’s current method of electing judges violates the Voting Rights Act by diluting Latinos’ voting power. “There have been very few Latino elected candidates to those courts, and in the last couple of decades, every candidate that has been the choice of Latino voters has lost,” he says.According the lawsuit, only five out of the 76 justices to serve on the Texas Supreme Court since 1945 have been Latinos, while only two of the 48 judges to serve on the Court of Criminal Appeals over the same period have been Latinos.The suit aims to replace the at-large system with one that elects judges by single-member geographic districts. It names Governor Greg Abbott and Secretary of State Carlos Cascos as co-defendants. Houston Public Media reached out to both Abbott’s and Cascos’ offices, as well as that of State Attorney General Ken Paxton for this story. All three offices declined to comment. To embed this piece of audio in your site, please use this code: 00:00 /01:19 X Listen Share
The District of Columbia held its 2nd Annual Chuck Brown Day on Aug. 20 at Chuck Brown Memorial Park in Northeast D.C. Their patrons got to listen to the Chuck Brown Band, participate in fun activities and pay homage to the Godfather of Go-Go music. D.C. Del. Eleanor Holmes Norton designated Aug. 22 – Brown’s birthday – as Chuck Brown – Day in D.C.
Kolkata: The Mamata Banerjee government is all set to bring Tarapith and Purulia on its helicopter connectivity map soon.Suvendu Adhikari, the state Transport department minister, in the state Assembly on Wednesday said the state government is soon going to introduce helicopter service from Kolkata to Tarapith and Purulia.It may be mentioned that Tarapith is a temple town in Birbhum where thousands of devotees turn up every day and the state government has taken several steps to improve the infrastructure at Tarapith. Also Read – Rain batters Kolkata, cripples normal lifeNecessary infrastructure has been put in place so that people do not face inconvenience while they visit the place to offer Puja to goddess Tara. Roads connecting the place have been strengthened and widened.Now, the initiative has been taken to introduce helicopter service so that people reach Tarapith in far less time.Similarly, Purulia has also become one of the major tourist spots with the development of necessary infrastructure.In the past seven years, the Mamata Banerjee government has taken several steps for the development of Purulia. Now, people visit the place almost round the year except a few months during summer. Also Read – Speeding Jaguar crashes into Mercedes car in Kolkata, 2 pedestrians killedThe tourism sector will receive further impetus with the introduction of this helicopter service.A tender has been floated to engage the operator for the helicopter services from Kolkata to Purulia and Tarapith.Currently, the helicopter service is available from Kolkata to Sagar, Digha, Shantiniketan and Malda.The helicopters, which operate from Kolkata to these four places, are four-seater ones. But helicopters operating from Kolkata to Tarapith and Purulia will have more seating capacity. It is learnt that eight-seater helicopters will operate between these places. It may be mentioned that soon after coming to power Chief Minister Mamata Banerjee had given stress on air-connectivity between all the districts. Initiatives were also taken to construct helipads in almost all districts.The Mamata Banerjee government has ensured flight services in Cooch Behar. The same in Bagdogra and Andal has also improved. The work to improve infrastructure of Malda and Balurghat airports is nearing completion. Moreover, many steps have also been taken to develop the Chharra Airstrip in Purulia.
Moves towards digital migration has accelerate wider changes in regulation of media in Russia and other CIS countries, but progress towards digital switchover remains extremely slow, according to a new report from the European Audiovisual Observatory.In Russia, progress has been delayed by political infighting. While amendments to the country’s broadcasting law were adopted in 2011 by the Russian parliament, the basic statue on which they were based dated from 1991, but was never adopted because of political disagreement.The new amendments, affecting the licensing of TV channels, became statutory at the end of 2011, confirming the role of regulator the Roskomnadzor as the licensing authority. However, while the rules conﬁrm that licensing may be based on a tender, competition or auction, they still fail to provide details as to how the procedural choice will be determined.The report found that current policies seem to have the effect of consolidating the power of the executive to control broadcasting spectrum, with the rules implemented in 2011 having the effect of widening the power of the government and president to rule on broadcasting. “This power has economic (budgetary spending and digital dividend distribution) and political (more political control with competition left for entertainment programming only) consequences. As Russia remains a trendsetter for most of the other CIS countries, this seems to be having repercussions for its neighbours,” the report concluded.Rules to determine the make up of the country’s second and third multipexes were set out and having been postponed several times, licensing of broadcasters on the second DTT multiplex is now scheduled to take place on 14 December 2012.Within three months from the bidding process being completed, all winners are to sign a 10-year contract with broadcasting organisation RTRN for its service, which consists of providing, in stages, access to viewers in Russia. Each winner will form packages of TV programmes for broadcasting in different time zones – that is, every set of programmes will be prepared for four time-shifted intervals. They will supply to RTRN the signals in accordance with the technical speciﬁcations set by RTRN, as well as provide it with the electronic programming guides. No process has been initiated for the third multiplex.Addressing the other CIS countries, the report found that the advent of digital television has accelerated the elaboration of regulation and related processes in most of the countries of the region.Some countries adopted changes in their broadcasting statutes, including Ukraine in 2006, Armenia in 2008 and 2010, and Kazakhstan in 2012, or their mass media statute, such as Russia in 2011. One country – Uzbekistan– laid the foundations for the switchover in a presidential decree, while the rest have opted for governmental ordinances and executive orders, the report found. Some changes made in the process go beyond merely adjusting the legal framework to digital technology, it said.
Stéphane RichardOrange will look to take an active part in any consolidation in the Spanish fixed line market, according to CEO Stéphane Richard.Answering a question on the analyst conference call following Orange’s full-year results presentation, Richard said Orange had “a competitive offer” in Spain, including in fixed-access, with a market share in broadband of about 15%, making it the second player in the market. He said Orange would look at opportunities for fixed line consolidation in an “opportunistic way” and that it will focus in taking a consolidator role in the market.“Now, of course, we pay a lot of attention to the Spanish situation. We know that there are some rumours or interest around the specialty cable players. We will see in a very opportunistic way what’s going on. Everyone knows that there could be some combination in this market that makes sense in terms of going faster and forward to the convergence between Orange and a player in the fixed market,” he said.“But there is nothing in the agenda – even though clearly for us, Spain is, apart France, probably the key market in Europe where we will try to really focus our resources to play the consolidation.”
Jacques KerrestSatellite operator Intelsat has named Jacques Kerrest as executive vice-president and chief financial officer, reporting to CEO Stephen Spengler.Kerrest will be responsible for the leadership of Intelsat’s financial operations, including capital markets, accounting, treasury, financial planning, investor relations and corporate development.He joins Intelsat from DPC Data, where he was president and led the company’s efforts in providing disclosure-related data products and specialized data services to the municipal bond marketplace in the US. His CV also includes a stint as CFO at UK cable operator Virgin Media.Spengler said, “Jacques brings a wealth of experience to Intelsat. He has a strong track record of leading the finance organizations of large, complex and global corporations. His deep financial expertise in the telecom and media sectors will provide new perspectives within our management team. I have confidence that his financial acumen, corporate finance background and sector knowledge will play an instrumental role in shaping our financial priorities and in the attainment of our operational and long-term strategic goals.”
Discovery has bought a stake in digital studio Batanga Media.Latin America and US Hispanic-focused Batanga creates online, social and mobile branded content. It runs the Batanga, iMujer, Vix and Bolsademulher sites.The Discovery deal sees the channels giant buy into the company and form a strategic partnership whereby its content is distributed via Batanga’s outlets.The social content firm has 40 million Facebook followers, claims 90 million monthly unique users and said it had 780 million video views last month.Enrique R. Martínez, President and Managing Director of Discovery Networks Latin America/US Hispanic said: “Our investment in the largest independent digital content company in Latin America shows Discovery’s commitment to grow even further within the region, to build our presence across new platforms, and provide an unmatched service for superfans across all screens… and providing our advertisers unique branded content opportunities in a digital and social environment.”Rafael Urbina, CEO, Batanga Media added: “This is a winning scenario for us, allowing our company the opportunity to remain independent and build our own future,while at the same time, having the support of one of the best media and entertainment companies in the world.”Discovery has made a series of digital investments as it seeks to diversify beyond its core channels and programming business.It has stakes, or owns sites and brands including The Dodo, NowThis, Seeker and Thrillist.
Drawing from solo acoustic renditions of songs such as ‘Blowing in the Wind’, ‘The Times They Are a Changing’ and ‘A Hard Rain a-Gonna Fall’ – as well as arrangements of full band songs such as ‘Tangled Up in Blue’ and ‘Like a Rolling Stone’ – the Bob Dylan Band also include versions of songs performed with the Grateful Dead, Eric Clapton and Bruce Springsteen.The ‘Last Waltz’ marked a chapter in Dylan’s distinguished career and two songs ‘The Nights They Drove Old Dixie Down’ and ‘The Weight’ are also included in the band’s set list.The show is completed with songs from more recent albums such as ‘Oh Mercy’, ‘Modern Times’, and ‘Together through Life’, along with a selection of Dylan’s great work with The Travelling Wilburys.The creative source for the tribute band is Mr JBlack, a musical maestro who has developed over 20 years as a true artisan of this genre. The Bob Dylan Band celebrates the music of Dylan through a totally live concert experience with great musicians exploring great material!Jimmy Duffy on drums and Jason Smyth on guitar have also the amazing experience of working alongside Bob Dylan himself – gaining great insight into the man and his creative muse – and they use their exceptional talent to interpret Dylan’s music with great perception.JBlack has been developing the Bob Dylan show for a number of years. After some early one-man performances testing the concept of the show, he has continued to hone his skills on the harmonica, explore the many different tunings on the guitars, utilise the latest in technology, and has developed his voice to better communicate the songs of this musical icon.He has now taken the next step and formed the fantastic Bob Dylan Band!Tickets to The Bob Dylan Band featuring JBlack on Saturday 3rd February are £14, £12 (con) available from the Alley Theatre Box Office on 028 71 384444 or online www.alley-theatre.comCELEBRATE THE SOUND OF DYLAN AT THE ALLEY THEATRE was last modified: January 19th, 2018 by John2John2 Tags: ShareTweet BOB DYLAND BANDBRUCE SPRINGSTEENCELEBRATE THE SOUND OF DYLAN AT THE ALLEY THEATREERIC CLAPTONJBLACK A FANTASTICc tribute act to the great American singer-songwriter and musical icon Bob Dylan will take to the stage at the Alley Theatre on Saturday, February 3.The Bob Dylan Band featuring JBlack will transport you back to the Nobel Prize winner’s glory days and remind fans of why Dylan’s music is still regarded as the soundtrack to a whole generation.Since the 1960’s, we have been spoilt by the prodigious output of Bob Dylan and the quality of his song-writing which has garnered multiple awards – culminating in the ultimate recognition of the Nobel Prize for Literature in 2016 “For having created new poetic expressions within the great American song tradition”.No matter what decade you choose, there is a favourite album or a host of enduring songs that have made a huge impression on fans – and the Bob Dylan Band aims to achieve a sense of these songs and his longevity as one of music’s greatest icons.
The Bama Belle riverboat is up for sale.WVUA 23 News spoke with Craig Dodson, the owner, who says it will remain in operation until it’s sold. He said he just wants to do something different, and he is hoping to sell it to someone in the area so it remains in Tuscaloosa.
How to Create a Customer-Centric Strategy for Your Business Daniel BishopJune 11, 2019, 4:00 pmJune 12, 2019 According to research, 80 percent of global businesses recognize the importance of having a customer-first approach. However, many struggles to create a positive Customer Experience at every stage of the buying process. This is mostly due to inefficient communication between the product, IT and marketing departments, as well as their inability to process or make sense of their customers’ data. Moreover, most businesses lack a clear understanding of what it means to be customer-centric, so let us look into that first.Latest MarTech News: Logi Analytics Acquires Zoomdata, Extending Market Leadership in Embedded AnalyticsWhat Does it Mean to be Customer-Centric?Being customer-centric means putting the customer first at every stage of the buying process. Although this is not a new notion, emerging technologies are disrupting the ways in which businesses interact with customers. While AI, IoT, mobile devices, the cloud, and social media all influence Customer Behavior, businesses can use these technologies to personalize interactions with their customers.Organizations should create personal experiences at each moment of the customer journey, i.e. from the initial search to post-purchase. For example, you can send returning customers personalized recommendations based on their purchasing history, followed by a discount offer the next day. But to be able to truly provide a personal experience to each customer at every stage of the buying process, you need to get all departments on board. One of the strategies includes creating a customer-centric culture across the entire organization.Read More: How Can AI Boost Your Email Personalization Performance?Creating a Customer-Centric CulturePractice customer empathy. A report by PwC, states that only 38% of US consumers think employees they interact with understand their needs. To truly operationalize customer empathy, support teams should carefully read messages from customers and observe their behavior. For example, creating a mini persona for a customer helps better understand their problems. Support teams should also be able to effectively express empathy through the written word and avoid sending canned responses.Hire for customer orientation. When hiring, test each candidate for customer orientation regardless of their role. You want all employees to be on board with customer-centric thinking. This will send a clear message to hiring managers and applicants that your company puts the customer first.Open customer insights for all employees. Do not restrict customer insights into marketing and sales departments alone. You should open up a customer experience team to store up this information. Create listening rooms where employees can listen to customer calls and organize all-employee meetings in which leaders can give updates on how the company handles the delivery of CX.Enable direct customer interaction. Leaders can facilitate direct interaction with customers by giving employees access to sales and support calls. Employees should observe focus groups, customer visits, co-creation labs, and take part in customer events such as industry conferences or advisory board meetings.Connect company culture to customer outcomes. Tracking how company culture impacts customer experience enables managers to cultivate strong customer-centric cultures. It drives employee engagement as well. By offering your employees incentives based on customer retention, you can measure which employee interaction yielded the best results with a specific customer.Creating a customer-centric company culture is the most important part of the strategy. When you have all the departments on board, you will be able to use customer data much more effectively. Data plays a vital role in a customer-centric business strategy, so let us take a look at how businesses can leverage its full potential.Data-Enhanced Customer-Centric StrategyIT departments without proper CX insight struggle to make use of data-gathering technologies. According to research by Monetate, 23% of employees stated that their main barrier toward personalization is poor data quality. Other problems include sustainable data architecture (17%), third-party data (10%) and silos (3%). The majority of businesses claim they require better quality of information to achieve greater levels of personalization, but this is not entirely supported by evidence.Businesses need to employ data intelligence to the information they already have at their disposal. To organize and utilize customer data effectively, every department needs to work together. Executives can then leverage data lakes and streaming information sources from each and every department. This enables them to operationalize data-driven actions and better understand customers and their behavior. With better data analysis, businesses can extract the true value of customer information. Helping customers in an informed way is an integral part of a customer-centric strategy, as it helps businesses provide their clients with exquisite service and support.Read More: How to Analyze Your Lead Generation Form Using Google Tag ManagerOne Step at a TimeCreating a customer-centric business strategy starts with understanding that the customer comes first. And since technology is constantly changing, you will need to learn to utilize the new technology that continues to influence customer behavior. This will help you learn more about your clients. And every department can benefit from this information. This is why creating a customer-centric company culture should be an essential part of your strategy. You want to leverage the full potential your organization has to offer. Data plays a major role in this as well. However, you must learn how to interpret it properly. Such insights can perfect your customer support, increase retention, and ultimately create loyal brand ambassadors.Read More: GDPR Compliance: Decoding The Mood A Year Later customer experienceCustomer Supportcustomer-centricinfluence customer Previous ArticleTelaria Expands EMEA Leadership Team With Appointment of Industry VeteransNext ArticleCuracity Announces Dwell Partnership
State Highlights: Calif. Legislature Steps Into Tense Fight Over Tobacco Tax; Mass. Agency Finds Avoidable ER Visits Are Driving Up Costs Media outlets report on news from California, Massachusetts, Connecticut, Ohio, Kansas, Minnesota, Louisiana, Texas, Georgia, Maryland, Arizona and Florida. Los Angeles Times: No One Knows How Many Untested Rape Kits There Are In California. This Bill Aims To Fix That Forty-two percent of emergency room visits in Massachusetts in 2015 were for problems that could have been treated by a primary care doctor, according to the state’s Health Policy Commission. This state agency, which is charged with driving down costs, says a 5 percent cut in avoidable emergency room trips would save $12 million a year; 10 percent fewer such visits would save $24 million. (Bebinger, 5/25) New Orleans Times-Picayune: She Saved $3,786 By Shopping Her MRI; Here’s How You Can Save, Too The Star Tribune: HCMC Seeks To Ease Patient Bottlenecks With New Mental Health Crisis Center Cleveland Plain Dealer: Lawmakers Hear Opposition To Lead Amendment From Doctors, Parents, Elected Officials And Healthy Home Advocates To ease chronic bottlenecks in countywide mental health services, Hennepin County Medical Center (HCMC) is nearing completion of a new 16-bed home that will help people with mental illnesses transition back into the community after acute hospital stays. The Victorian-style home, located at 3633 Chicago Av. in south Minneapolis, will provide short-term housing and treatment for adults who are stable enough to be discharged from a hospital psychiatric unit but who may need more therapy and social support before returning to their regular homes and jobs. (Serres, 5/25) With a state deadline looming, some California hospitals still need to retrofit or rebuild so that their structures can withstand an earthquake — and money remains a challenge. Some hospital officials are turning to voters to raise money, while others are pursuing more innovative financing schemes.About 7 percent of the state’s hospital buildings — 220 — are still designated as having the highest risk of collapse following an earthquake, according to the Office of Statewide Health Planning and Development. That’s a slight drop from 251 buildings a year ago. (Ibarra, 5/26) Texas Tribune: Behind Closed Doors, Texas Lawmakers Strip Funding For Sex Trafficking Victims The CT Mirror: Advocates: Disabled Children Stranded In CT Hospital ERs WBUR: Tip No. 1 For Taking Charge Of Mass. Health Care Costs: Avoid The ER Cleveland Plain Dealer: AxessPointe Offers Healthcare Clinic For North Hill Refugees, Immigrants This is part of the KHN Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription. California Healthline: For California Hospitals That Don’t Pass Quake Test, Money’s Mostly At Fault Last year, Meals on Wheels programs brought nearly 4 million meals to 28,000 seniors living in Georgia. But federal support for this program could shrink under President Trump’s proposed budget. If the federal portion of funding for the program is cut, the effects will reverberate in tiny towns like Chickamauga, where Betty Richardson delivers lunches every week. (Male, 5/25) Insufficient services, a complex funding system and deep state budget cuts have increasingly stranded developmentally disabled children in hospital emergency departments over the past year, often for weeks at a time, two state advocates told legislators Thursday. Sarah Eagan, Connecticut’s child advocate, and Ted Doolittle, the state’s healthcare advocate, said the problem is centered almost exclusively on children with “complex diagnoses,” meaning they face a combination of developmental and intellectual disabilities and mental health conditions. (Phaneuf, 5/25) ens of thousands of rape kits are sitting on shelves in police and sheriff’s department evidence rooms nationwide. And no one has tested them to see what crimes they could help solve. A bill by Assemblyman David Chiu (D-San Francisco) would help determine how many of those unanalyzed exam kits exist in California, part of a national backlog that federal officials have grappled with for nearly two decades. (Ulloa, 5/26) Five days a week, a team of nurses and a rotating cadre of pediatricians, nutritionists and dentists at the Gilbert Community Clinic see not just schoolchildren but Walker County residents of all ages… Although the idea of a general medical clinic on the grounds of a public school sounds novel, it’s not a new idea in Georgia. (Park, 5/25) KCUR: Kansas Crisis Centers Say New Law Creates Mental Health Funding Need Georgia Health News: Not Just A School Clinic, But A Clinic That’s At A School Perhaps the biggest budget skirmish that remains unsolved this year is how California should spend revenue from the tobacco tax voters approved last fall. Gov. Jerry Brown wants to put that money to expand overall spending on Medi-Cal, which provides subsidized healthcare for the poor. But the some of initiative’s backers, namely doctor and dental groups, have cried foul, arguing that money is meant to go to increasing payments for providers. (Mason, 5/25) To serve the refugee community in Akron’s North Hill, AxessPointe Community Health Centers will provide a weekly healthcare clinic at the Exchange House. The Exchange House, created by the Better Block Foundation, serves as a community center for the large refugee population, predominantly Bhutanese, which travels mostly on foot and has a large number of children and senior citizens. (Conn, 5/25) In recent private negotiations between the Texas House and Senate about which public programs to fund and how to fund them, state lawmakers opted to kill a $3 million initiative to rehabilitate victims of sex trafficking. That ended hopes from child welfare advocates that 2017 would be the first year in recent memory in which state lawmakers might set aside funds specifically intended to help victims who were sold for sex. (Waltersn, 5/25) [Alex] Pantelyat, 34, a Johns Hopkins University neurologist (and, not so incidentally, an accomplished violinist) is a co-founder and co-director of the Center for Music & Medicine, an emerging collaboration between the Johns Hopkins medical community and the Peabody Institute. The mission, he said, is to combine the expertise of faculty members in both camps toward a pair of ends: integrating music and rhythm into medical care and improving the health of musicians worldwide. More than 80 Johns Hopkins faculty members across dozens of disciplines have affiliated themselves with the center, the first of its kind in the eastern United States. (Pitts, 5/26) Arizona Republic: What To Know As Arizona’s Mandatory Paid Sick-Leave Law Takes Effect Los Angeles Times: California Senate, Assembly Advance Their Own Plans On How To Spend Tobacco Tax Revenue It was only after her doctor recommended she get an abdominal MRI that a New Orleans woman learned just how costly it can be to have a medical procedure without first shopping around. The woman, who asked to remain anonymous in order to discuss her health, said her doctor suggested the MRI to help her understand a hereditary condition that might affect her years from now. A month later, the day before the test, she got a call from Tulane Medical Center asking how she planned to pay for it, she said. (Lipinski and Zurik, 5/25) The Baltimore Sun: Emerging Hopkins Center Harmonizing Music And Medicine Georgia Health News: Meals On Wheels: Volunteers Deliver Food As They Fret About Funding Doctors, parents, city leaders and healthy home advocates took turns Wednesday telling the Ohio Senate Finance subcommittee on Health and Medicaid why they oppose an amendment to the state budget that would strip municipalities of authority to create local efforts to address childhood lead poisoning… Rep. Derek Merrin, a Republican who represents parts of Lucas and Fulton counties, proposed the amendment last month and has argued that a fractured system of rules that change from city-to-city is not only unfair to landlords but doesn’t give all children in Ohio equal protection from lead exposure. (Dissell and Zeltner, 5/25) Arizona’s new law mandating paid sick leave starts July 1, and employers had better be prepared for it. Businesses and non-profit groups could face penalties for failing to keep adequate records or post sufficient notice, and they could incur damages for failing to provide paid sick time. Employers who retaliate against workers exercising their rights could face fines of at least $150 per day, say attorneys at Gallagher & Kennedy, a Phoenix law firm that held a workshop to alert employers of the requirements. (Wiles, 5/25) Miami Herald: Valley Children’s Hospital Has Volunteer Baby Cuddling Program Lynne Meccariello, unit support supervisor of the neonatal intensive care unit and a liaison for the hospital’s volunteer services department, describes the cuddling program as providing “developmental care and comfort to babies when their parents can’t be there.” Meccariello says holding a sick baby reduces pain and provides warmth, and the cuddler encourages “self-soothing” – children’s ability to comfort themselves when they aren’t being held. (George, 5/25) A new law will allow Kansas crisis centers to treat involuntary mental health patients for up to 72 hours, but it isn’t clear if lawmakers will fund it. Gov. Sam Brownback on Wednesday signed House Bill 2053, which allows crisis centers to treat people deemed a danger to themselves or others because of a mental health or substance use disorder. The bill had passed the House unanimously and passed the Senate 27-12 after some amendments. Lawmakers didn’t allocate funding for additional crisis center beds before they left for the Memorial Day weekend, although they have yet to finalize a budget. (Wingerter, 5/25)
The pilot facility consists of a container with a storage bin and energy center, as well as of a frame that houses the drying and torrefaction reactors, the attachment for extracting solids and the condensers. Credit: Fraunhofer-Gesellschaft Industrial facilities are generally located far away from extensive forest regions. Because wood requires efforts to transport, it sees only limited use as a raw material in industry. In the EU-funded SteamBio project, researchers from the Fraunhofer Institute for Interfacial Engineering and Biotechnology IGB have teamed up with various partners to change all that, developing a special steam drying technique that could significantly cut transportation costs. Another bonus is that the technique yields valuable feedstock for the chemical industry. The technique is already in use at a pilot facility in Spain. From June 11-15, visitors to the ACHEMA trade fair in Frankfurt am Main will be able to see a model of the facility for themselves (Hall 9.2, Booth D66). Explore further Citation: Making efficient use of biomass (2018, June 4) retrieved 18 July 2019 from https://phys.org/news/2018-06-efficient-biomass.html Using wood on an industrial scale offers a great opportunity to replace crude oil and natural gas. The challenge is coming up with innovative ways to treat biomass so as to allow for sustainable products and production processes.Normally, forestry waste, weak wood and other inferior wood is ground into wood chips, which are an important feedstock for the wood processing industry. They are also used as fuel in thermal power plants and woodchip heating systems. However, the high moisture content of fresh wood chips presents two problems: it is a lot of weight to transport, and it is difficult to store the damp cargo. If it is not protected from rain, the material quickly rots.Making wood chips suitable for transportationAs part of the EU-funded SteamBio project, researchers from the Fraunhofer Institute for Interfacial Engineering and Biotechnology IGB, together with ten other project partners from four European countries, developed a new technique to adapt wood chips for transportation and storage. “Instead of transporting the biomass as wood chips,” explains Siegfried Egner, department head at Fraunhofer IGB and coordinator of the SteamBio project, “we torrefy it: we heat the biomass in a steam atmosphere without oxygen. The biomass has three main components – cellulose, lignin and hemicellulose – and this process eliminates the hemicellulose completely.” This significantly reduces the weight of the material, improves its specific calorific value and allows us to grind easily the material into a highly reactive powder.The torrefied biomass is water repellent and has significantly improved combustion properties, since it is composed purely of hydrogen and carbon. It can be transported in open bulk containers, since rain beads off the surface without penetrating the interior. What is more, the torrefied biomass is significantly lighter than the untreated material, which significantly reduces transportation costs. Replacing coal with biomassThe torrefied wood chips can easily be crushed between two fingers. They can either be compressed into pellets or ground into powder. Since it has a greater surface area, the biomass powder possesses greater reactivity in material uses than larger chunks. In energy applications, it can also be mixed with coal dust and fed into the firing system of coal-fired power plants. It is even possible to replace the coal entirely with biomass while keeping the same combustion system. Producing chemicals sustainablyThe volatile substances produced in the torrefaction process are valuable. They can be processed to obtain chemicals that serve as feedstock for a wide range of industry products. Until now, these platform chemicals have been obtained from crude oil or natural gas; now, torrefaction offers a sustainable way to produce them. “In the case of many biomass materials, the platform chemicals generate so much profit that they finance the entire torrefaction process,” says Dr. Antoine Dalibard, group manager at Fraunhofer IGB.Steam drying at over 200 degreesBut what exactly happens during the heat treatment process? “Torrefaction in itself is not a new technique,” explains Bruno Scherer, project engineer at Fraunhofer IGB. “In the SteamBio project, we use the steam drying technology that was developed at the IGB and that we adapted for this process to work at temperatures between 200 and 250 degrees Celsius.” What is special about the technique is that the moisture contained in the biomass and the vaporous products of torrefaction are systematically retained in the process chamber and themselves become the process medium. “In other words, we work with superheated steam,” says Scherer.The high temperatures dry out the biomass and result in organic compounds with low boiling points becoming volatile. While cellulose and lignin remain in a solid state, the volatile substances pass into the gas phase. Researchers use special condensers to capture these gaseous substances and selectively cool them, thus recovering them as liquids.A pilot facility has been built up, installed and operated at project partner Heckmann Metall- und Maschinenbau GmbH, where it runs 24 hours a day, 7 days a week. Beech wood is used as the biomass. The facility has been then moved to Spain in January 2018 to continue the operation. Here, project partners torrefy pine, oak and beech wood, as well as vineyard prunings and waste from olive oil production. Researchers from Fraunhofer IGB will be at the ACHEMA 2018 trade fair in Frankfurt am Main to showcase a model pilot facility as well as dried and torrefied samples; find them at the joint Fraunhofer booth in Hall 9.2, Booth D66. Provided by Fraunhofer-Gesellschaft This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only. The project partner in Spain is investigating the torrefaction of various lignocellulosic substrates, including pruning (left untreated, right torrefied). Credit: Fraunhofer-Gesellschaft Torrefaction an alternative to pulverised coal combustion